ERS ~ The Country Club at DC Ranch ~ Director of Golf Operations
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| Cactus and Pine, GCSA | |
| Employment Referral Service | |
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| Date: | July 8th, 2024 |
| Position: | Director of Golf Operations |
| Facility: | The Country Club at DC Ranch |
| Duties: | · Schedule and manage tee times, oversee the Foretees reservation system and any other required closures, renovations, or maintenance. · Track and verify all rounds of golf which includes guest fees, cart fees, bag storage, handicap fees, and other charges necessary, and facilitate accurate accounting and recordkeeping in Jonas. · Responsible for training and execution of exceptional service from member & guest arrival, experience on the course with well stocked cart and amenities, to cleaning clubs after rounds and any service recovery follow up. · Oversee golf car fleet while ensuring proper maintenance and recordkeeping. · Organize and execute golf tournaments, member events, group play and outings. · Coordinate with the food and beverage department for catering and event logistics. · Handle tournament registration, scoring, and prize distribution. · Oversee the operations of practice facility. · Responsible for effective, timely and well written communications from Golf Operations to Membership. Must include Director of Membership, Marketing and Communication in any and all pertinent communication to ensure proper proofing and brand standards. · Provide professional Club Repair, Club Fitting Services and Demo Days. · Ensure the proper storage, safety, and cleaning of golf equipment, including rental and demo clubs. · Play golf with a variety of members and/or guests as time permits. · Administer the Rules of Golf (i.e. Pace of Play, access to the Tee, etc.) and educate staff. · Promote and provide Rules of Golf workshops for the membership and any other Member Compliance Issues. Oversee the Golf Shop, including inventory management, retail sales, and customer service, and develop and implement pricing strategies and promotions in conjunction with Buyer / Merchandiser. · Recruit, train, and supervise golf professionals, member services, retail assistants, in addition to conducting performance evaluations, providing feedback, and accurately maintaining payroll. · Ensure team adheres to club policies and procedures. · Develop, provide, and oversee an enhanced golf instruction program offering individual and group clinics for all levels. Ensure that the services of a well-trained staff of professional instructors are available where required. · Focus on programs for men, women, families, seniors, and juniors. · Assist with the training of the golf professional staff in regard to player development and encourage their participation. · Oversee the administration of the golf handicap program along with the Handicap Committee Chair. · Provide guidance and support to the Golf and Greens Advisory Committee. · Attend applicable committee meetings and management, and staff meetings when requested (Golf Advisory Committee, Greens and Grounds Advisory Committee and Golf Handicap Committee.) · Assist in the development and preparation of budgets, including forecasting and review of all golf operations revenues and expenses on a daily, weekly, monthly, and annual basis. |
| Salary: | Exempt, Salaried position |
| Benefits: | Health, Vision, Dental insurance (Full-time) Pet insurance, Pet Discount Program (Yes, we care about your fur baby(ies)! AND this is for ALL employees) Discounted Life Time Membership Matching 401k Employee Assistance Program Paid Holidays, Vacation, and Sick Time Employee Retail Discounts Golf Privileges Referral Program Complimentary lunch during shift Employee Scholarship Fund (up to $10,000 for you and your dependents) Growth Opportunities & more! |
| Requirements: | · Minimum 5 years of experience as a Director of Golf Operations or similar role required, preferably in a private country club · Bachelor's degree in Golf Course Management, Business Administration, or a related field (or equivalent experience) preferred. · PGA (Professional Golfers' Association) membership and certification required. · Must be PGA Class A. · Maintain PGA of America membership in good standing in an active classification. · Fundamental knowledge of the game of golf, rules of golf, golf facility operations and tournament operations. · Knowledge of golf industry trends and best practices. Remain up-to-date on customer relationship management tactics and strategies. · Act as a role model for all employees by demonstrating the behavior and work ethic expected of all employees. · Self-motivated, service and customer focused attitude. · Strong leadership, communication, and interpersonal skills. |
| Responsible to: | Directly reports to General Manager/COO |
| Submit Resume: | Apply directly through our website at https://www.ccdcranch.com/public/career-opportunities |
| Available: | ASAP |
| Deadline To Apply: | Open Until Filled |
| Comments: | |
Carmella Ruggiero
Executive Director
Cactus & Pine, GCSA
4700 E. Thomas Road
Suite 108
Phoenix, AZ 85018
480-609-6778 Office
480-600-3786 Cell
